Yes, prayers for all from me too. My 90 year old Uncle Ernie is also having some issues. He wanted to go visit in Germany (he still has two older brothers there) Ordered a ticket, then he had a message from what he thought was the airline (Lufthansa) and gave his cc again, and ended up with two tickets. In the meantime he was not feeling well, and wanted to cancel his ticket, and the booking agency, a discount type, is not co-operating. I'm afraid he tries to save money in the wrong spots.
He has travelled a lot and generally did his own booking, but now I think he should have gone to a travel agency.
He did a similar thing last fall with reserving a house in Florida when his niece and hubby came from Germany for the 90th. b-day party. Booked it through rent by owner, then he cancelled it because of the impending hurricane. Sorry, the rental agency said, our house was in perfectly good shape, you cancelled, we didn't. And he lost $5,000.