I'm a big believer in karma, so I could never steal a thing. I never took pens or steno pads or anything from work either. At my last job, I started a "petty cash" box so I could just put the money for the steno pad I wanted in the petty cash box. Since I ordered the supplies for the office, I could whip out a receipt in no time and tell the others what a steno pad would cost, or a can of compressed air, or whatever else they wanted. My bosses would tell me, "Just take a steno pad, Michelle." But I would tell them that down the line, I would need another one so I would prefer to pay for it. By paying the price the company paid for buying things in bulk (well, we were a small office so there wasn't too much bulk but it sure beat buying stuff retail), you not only had the convenience of getting it at work but you paid a nice price for it.
And it's kind of sad, but I never feel the same about someone once I know they steal, or switch tags, or wear clothes and then try to return them, etc. We don't buy "hot" things either, no matter how low the price. I love people who say, "Well, someone's going to buy it, why not me?" And I always want to say, "Well, hell then, I'll give you $50 for your sofa. What?! Well, that's all I'd pay for it if it was hot. Someone's going to buy it, why not me?"
I have a friend who owns a retail clothing store in the French Quarter. At one time, she had three stores down there. When I got out of advertising as I was sick of the stress and travel required, I went to work for her for a short time so another employee who was stealing would quit once she found out she'd have to split commission with me. It worked but I stayed for three years! It was amazing how many people would buy clothes (or jewelry), wear them and then try to return them. We had our return policy of 30 days posted and also posted that jewelry was not returnable. One time this girl came in -- she was probably about 19 or 20 -- and tried to return this rayon dress that was pretty dressy. It was in a gift box, which contained the tissue we'd wrap things in when boxing up. When I opened the tissue up, the smell of perfume was really overwhelming. I even sneezed! I picked up the dress, smelled it (I know, even the owner could not believe I smelled it!) and told her we didn't accept returns on items that had been worn. She told me she hadn't worn it but rather had just tried it on a couple of times. I was very polite but told her that there was no way that just trying a dress on would make that smell cling. She kept swearing she didn't wear it. I told her the fact that she said she hadn't worn it didn't really concern me, as I would be unable to re-sell the dress with that overwhelming cologne smell. She got tears in her eyes and everything but I told her I was sorry but I wasn't going to change my mind.
The next day, she came back, this time with her older sister, who was probably mid-20s. We went through the same thing, over and over. The sister told me she was going to "spread the word" that we screwed people on returns and really got nasty, telling me I was a cheapskate and a thief. I kept my cool and said we'd rather be known for being tough on returns than for selling clothing worn by others.
Another time this guy came in and he wanted to try on women's clothing. He told me he worked with a bunch of girls and they were going out that night and he'd promised to go in drag. I remember when he walked out of the dressing room wearing one of our skirts, two old lady tourists headed right for the door. But heck, he deserved service, too. The next day he came back with everything and started crying, saying his grandmother had died and he needed to return everything to have money for the flight home (yeah, right). This time, I smelled NOTHING and told him I could not take the clothes back because he had worn them the night before. He insisted he hadn't and I reiterated that we could not sell clothes that were worn already, whether or not a man or woman wore them. He kept up the tears so I called the owner, who, of course, said keep it up, etc. on the phone. I told him I would agree to take back the $40. belt he had purchased, as I figured I wouldn't mind buying a belt someone else had worn. He was so ticked and I presume so tired of the crying jag he was putting on that he didn't even return the belt before storming out. I just knew he probably told his office mates that he just returned the clothes after he "dragged" in them.
I also had several things stolen while I was working. No matter how suspicious you are about someone's behavior, when they come in the store in a group and move around quickly, you know you're gonna get hit. It's really disheartening when you're kind to someone, laugh and joke with them and then they leave and you realized they took something without paying for it. I have no tolerance for someone taking something that doesn't belong to them.